Help more humans feel heard and supported

With the pressure of the pandemic and quarantine, it has become increasingly clear just how globally bias, discrimination, and systemic racism are rooted in our lives. People do not have equal access to services, online learning, clean air and water, and justice. From…

what does non-hierarchical collaboration look like?

Here is a story that demonstrates two things. First, it is a story about organizing a project for a specific group of people, and realizing that group is more than just a demographic. …

A webinar for Waggl Thought Leadership

This webinar builds awareness of cognitive bias when it comes to being “data-driven,” and clarifies the differences between the problem space and the solution space. I introduce mental model diagrams, behavioral audience segments (thinking styles), and show how these artifacts (which are created and…

This is what I mean by empathy. I tried thinking like Daren would think.

At at recent workshop, I conducted a spontaneous listening session as a demonstration of what I mean by “create a scope perimeter within which any conversation can happen.” I asked for a volunteer and for a…

Building awareness of cognitive bias, and solving for it with thinking styles and problem space research

Webinar: Generating Focused Ideas Through Practical Empathy (43 minutes. Indi’s section begins at 4:00 and ends at 46:45.) Transcript below.

This webinar builds awareness of cognitive bias when it comes to being “data-driven,” and…

Time travel with me back to 2003, and discover the through-line.

Don’t call them “meetings.” One of the most effective ways to get through a research project together is to make each session together a working session. Aim for no homework. …

About those “well meaning” notifications …

There’s a million apps that want to help you plan your time better, get fit, lose weight, pick up your kids, and remember to order the groceries. These apps all propose to make your life a little better. …

Questions I often hear during workshops that I teach

newsletter #17 | 18-Oct-2016

I’ve taught a few workshops on problem-space research, listening sessions, and developing & applying empathy lately. These workshops always have room for Q&A and discussion, and the brilliance and depth of the topics always impresses me. …