Pop culture fails to prove or disprove anything because they reach for poor research technique I want to help you learn to recognize something. I’ll use an example from a podcast. 🎧 The podcast host questions two researchers about their published theories on creativity. He’s a creative person themself: a…

This is an excerpt from chapter one of my book “Time to Listen.” You can read more about the book and order the book through your local bookseller or on Amazon. What’s Wrong with Average Average solutions aren’t just average as in “meh.” …

Sep-2022: The book Time to Listen is available now. Chapter 4 shows you how to set the purpose of a listening session or a study about the people you support. Purpose is a way of framing how you look at something that brings so much more clarity of perception. When…

Help more humans feel heard and supported With the pressure of the pandemic and quarantine, it has become increasingly clear just how globally bias, discrimination, and systemic racism are rooted in our lives. People do not have equal access to services, online learning, clean air and water, and justice. From…

what does non-hierarchical collaboration look like? Here is a story that demonstrates two things. First, it is a story about organizing a project for a specific group of people, and realizing that group is more than just a demographic. …

A webinar for Waggl Thought Leadership This webinar builds awareness of cognitive bias when it comes to being “data-driven,” and clarifies the differences between the problem space and the solution space. I introduce mental model diagrams, behavioral audience segments (thinking styles), and show how these artifacts (which are created and…

This is what I mean by empathy. I tried thinking like Daren would think. At at recent workshop, I conducted a spontaneous listening session as a demonstration of what I mean by “create a scope perimeter within which any conversation can happen.” I asked for a volunteer and for a…

Building awareness of cognitive bias, and solving for it with thinking styles and problem space research Webinar: Generating Focused Ideas Through Practical Empathy (43 minutes. Indi’s section begins at 4:00 and ends at 46:45.) Transcript below. This webinar builds awareness of cognitive bias when it comes to being “data-driven,” and…

Time travel with me back to 2003, and discover the through-line. Don’t call them “meetings.” One of the most effective ways to get through a research project together is to make each session together a working session. Aim for no homework. …