3 days agoWhich Kind of Research? (Or None at All?)Start your next research project in the right direction using this flow chart Research is knowledge creation. Before you just start a research study, there are a few questions to ask, of yourself, of your org, of your stakeholders, and of the context that you all exist within. Here’s the…UX Research2 min readUX Research2 min read
3 days agoRecognizing Subjective ResearchPop culture fails to prove or disprove anything because they reach for poor research technique I want to help you learn to recognize something. I’ll use an example from a podcast. 🎧 The podcast host questions two researchers about their published theories on creativity. He’s a creative person themself: a…UX Research2 min readUX Research2 min read
Published in Inclusive Software·Mar 3, 2022Time to Listen — Chapter One (excerpt)This is an excerpt from chapter one of my book “Time to Listen.” You can read more about the book and order the book through your local bookseller or on Amazon. What’s Wrong with Average Average solutions aren’t just average as in “meh.” …Listening9 min readListening9 min read
Published in Inclusive Software·Jan 30, 2021A Powerful Lens: People’s PurposeSep-2022: The book Time to Listen is available now. Chapter 4 shows you how to set the purpose of a listening session or a study about the people you support. Purpose is a way of framing how you look at something that brings so much more clarity of perception. When…Persuading Stakeholders7 min readPersuading Stakeholders7 min read
Published in User Research Explained·Jan 1, 2021Removing bias from your solutionsHelp more humans feel heard and supported With the pressure of the pandemic and quarantine, it has become increasingly clear just how globally bias, discrimination, and systemic racism are rooted in our lives. People do not have equal access to services, online learning, clean air and water, and justice. From…Problem Space Research25 min readProblem Space Research25 min read
Published in Inclusive Software·Sep 25, 2020A Team That Is Switched Onwhat does non-hierarchical collaboration look like? Here is a story that demonstrates two things. First, it is a story about organizing a project for a specific group of people, and realizing that group is more than just a demographic. …Demographic Assumptions3 min readDemographic Assumptions3 min read
Sep 4, 2020Generating Focused Ideas Through Practical EmpathyA webinar for Waggl Thought Leadership This webinar builds awareness of cognitive bias when it comes to being “data-driven,” and clarifies the differences between the problem space and the solution space. I introduce mental model diagrams, behavioral audience segments (thinking styles), and show how these artifacts (which are created and…Empathy35 min readEmpathy35 min read
Published in Inclusive Software·Aug 25, 2020How to Wield EmpathyThis is what I mean by empathy. I tried thinking like Daren would think. At at recent workshop, I conducted a spontaneous listening session as a demonstration of what I mean by “create a scope perimeter within which any conversation can happen.” I asked for a volunteer and for a…Empathy6 min readEmpathy6 min read
Published in Inclusive Software·Aug 24, 2020Generating Focused Ideas Through Practical EmpathyBuilding awareness of cognitive bias, and solving for it with thinking styles and problem space research Webinar: Generating Focused Ideas Through Practical Empathy (43 minutes. Indi’s section begins at 4:00 and ends at 46:45.) Transcript below. This webinar builds awareness of cognitive bias when it comes to being “data-driven,” and…Problem Vs Solution35 min readProblem Vs Solution35 min read
Published in Inclusive Software·Aug 24, 202015 Tips for Remote CollaborationTime travel with me back to 2003, and discover the through-line. Don’t call them “meetings.” One of the most effective ways to get through a research project together is to make each session together a working session. Aim for no homework. …6 min read6 min read