Indi Young
Sep 20, 2021

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Since we are after depth, not surface, memory is the only way. There are no telepathy servers yet. Heh! Seriously, if you want to understand someone’s inner thinking, emotions, and guiding principles, you take them back in time to a certain point where they can unpack those for you. (Surface is explanation, preference, opinion, statement of fact, conjecture, scene-setting. in listening sessions, we go to depth.)

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Indi Young
Indi Young

Written by Indi Young

Qualitative data scientist, helping product teams clients find opportunities to support diversity. Books https://indiyoung.com/books/

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